Customer Support Specialist

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries.

At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.   We are seeking a  Customer Support Specialist to join our Flight Solutions Group team.

This role is responsible for supporting the sales / procurement / repair / teardown processes, including customer returns, inquiries, exchanges, drop shipments, non-conforming products, and teardowns.

Reporting to the  Manager of Customer Support and Programs, the ideal  candidate in this role should enjoy working with culturally diverse customers based in different locations around the globe; be ready to work flexible hours; communicate effectively on all levels of organization; be structured and able to successfully coordinate several projects simultaneously with a good eye for detail.  Responsibilities :

• Create and manage customer returns and reporting Manage the sales exchange process to include core follow-up, customer approvals when required and billing Monitor drop ships and assist if tasks overdue Monitor and clear non-conforming product for procurement and repairs.

Assist with teardowns to include reconciliations, invoice approvals and payment Create supplier / vendor performance and warranty management metrics Requirements :