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Contact Center Representative

Contact Center Representative

JP Carroll RoofingBloomfield, CT, US
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Job Description

Job Description

Job Title : Call Center Representative

Job Type : Full-time, 40 hours / week

Schedule : Ideally 10 : 30 am - 7 : 00 pm - Monday - Friday with rotating Saturdays

About Us :

JP Carroll Roofing is a leading provider in the home improvement industry, focused on delivering exceptional customer service and high-quality roofing / exterior / home improvement solutions. With a reputation built on craftsmanship and integrity, we take pride in helping homeowners protect what matters most.

The Role :

We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing consultations. This role sits on-site with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.

What You’ll Do :

  • Manage a high volume of inbound and outbound calls with professionalism and empathy
  • Schedule appointments for in-home roofing consultations
  • Provide accurate information about our services and answer customer questions
  • Build rapport with prospective and current customers through clear, friendly communication
  • Resolve customer issues promptly or escalate as needed
  • Perform clerical tasks such as scanning, filing, and mailing
  • Follow company communication procedures, scripts, and guidelines
  • Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)

What You Bring :

  • Prior experience in customer service required, call center, or phone-based scheduling experience preferred
  • Excellent phone etiquette, communication, and typing skills - required
  • Able to handle high volumes of calls with professionalism and accuracy
  • Detail-oriented with strong organizational skills
  • Team-oriented, respectful, and eager to support others
  • Comfortable learning and working within integrated systems and scripts
  • Experience in inside sales or appointment setting is a plus
  • High school diploma or equivalent required

    • What We Offer :

  • Competitive hourly pay with performance bonuses
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Opportunities for growth and advancement within the company
  • A supportive team culture with a focus on doing the right thing—for customers and employees alike

    • Compensation : $20 per hour + monthly incentives based on performance

    Join a team that takes pride in protecting homes and earning trust—one roof at a time.

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    Contact Center Representative • Bloomfield, CT, US