Job Description
Job Description
About the Role :
Join a thriving, established cannabis company (200+ employees) as we begin our next stage of growth into the Minneapolis area. We're looking for a motivated and hands-on Assistant Manager (AM) to help lead our retail store operations. As a key part of the store leadership team, you'll supervise employees, manage inventory and cash processes, uphold compliance standards, and ensure outstanding customer experience. You'll be the go-to leader on the floor—keeping the store running smoothly while mentoring your team.
Key Responsibilities :
Daily Operations & Leadership
- Oversee daily retail operations including opening / closing duties
- Coordinate shift coverage and staff scheduling to ensure proper coverage
- Provide on-the-spot coaching, support team development, and maintain performance standards
- Enforce store policies and procedures to uphold compliance and consistency
- Communicate effectively with store leadership and corporate teams
Customer Service & Experience
Maintain a clean, welcoming, and service-driven environmentSupport customers at every touchpoint—resolving issues promptly and professionallyChampion loyalty programs, promotions, and upselling strategiesTrain staff on service best practices and ensure a strong customer-first cultureCash & Inventory Management
Oversee cash drawer accuracy, petty cash, and EOD reconciliationSupport bank pickups, deposits, and vault security processesManage product receipts, restocking, audits, and vendor returnsConduct inventory adjustments and ensure loss prevention protocols are followedVisual Merchandising & Technology
Ensure all displays, menus, and marketing signage reflect current offerings and promotionsMaintain kiosk menus, in-store digital screens, and physical signageTroubleshoot POS, kiosk, or display issues and report technical concernsStaff Development & Training
Mentor new hires and support onboarding processesAssist in delivering ongoing training for policies, compliance, sales techniques, and safetyMonitor attendance, performance, and timesheetsSupport progressive discipline and provide feedback for promotionsReporting & Compliance
Complete EOD and cash reports, labor tracking, and customer complaint logsReport employee conflicts, policy violations, and safety concerns to leadershipStay up to date with compliance training, SOP updates, and store policiesQualifications :
1-3 years of retail or supervisory experienceHigh School Diploma or GED equivalentPrevious retail, sales and / or customer service experienceWe do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the productFlexible availability including weekends, evenings and holidaysThis position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodationMust commit to coming to work sober.Successfully pass a pre-employment criminal background checkMinimum 21 years of ageBenefits and Compensation :
Pay starts at $21.51 / hrBonus incentives programEmployee discount includes 50% off smokable cannabis productsPerfect Attendance Incentive ProgramHealth, Dental and Vision insuranceFree Employee Assistance Program (EAP)Employee Discount Program offering exclusive discounts from top national retailersPaid Sick Leave (PSL) and Personal Time Off (PTO)Holiday Pay for anyone working New Years Day, 4 / 20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day