Front Desk Agent

Front Desk Agent

Schedule : Thursday - Sunday 10 : 30PM - 7 : 00AM & Monday 2 : 30PM - 11 : 00PM

The Overnight Front Desk Agent serves as the primary point of contact for all residents and guests during overnight hours. This role requires a professional, attentive, and service-driven individual committed to delivering exceptional hospitality in a luxury residential environment. Standing for the majority of the shift is required.

Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Stand throughout the shift to monitor and engage with lobby activity, ensuring a secure and welcoming environment.
• Manage and authorize entry of residents, guests, vendors, and staff while following all access-control policies.
• Monitor security systems, cameras, alarms, and the lobby environment to ensure the ongoing safety of the property.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and / or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type / Expected Hours of Work

This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education and Experience

Position Supervision

Employee reports directly to the department supervisor and / or the Property Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

Required

Strong work ethic

Advanced

Problem Solving

Advanced

Oral and written Communication

Expert

Behaviors

Required

Thought Provoking

Capable of making others think deeply on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Motivations

Required

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals