Desktop Support Technician Level III

Description

Tyto Athene is searching for a Desktop Support Level III to join our team in Warner Robins, GA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities :

Oversees the productivity of 10 Command Focal Point (CFP) personnel

Provides support to end-users for PC, server, mainframe applications, and hardware.

Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Maintains currency and highest level of technical skill in field of expertise.

Qualifications

Required :

Recommend 5 or more years of experience managing network modernization work or system projects of similar scope and complexity.

Experience as a desktop support technician or equivalent.

Capabilities needed to deliver in-person and remote IT aid.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Excellent vertical and lateral thinking.

Superb time management skills.

Clear written and verbal communication.

Forbearing, flexible, and supportive

Active CompTIA IAT Level II certification (SecurityPlus+, etc.)

Provide onsite support at Waner Robins AFRC in GA.

Clearance :

• Active DoD Secret clearance

About Tyto Athene

Compensation :

Benefits :

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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Location US-GA-Robins

ID 2025-1569

Category Information Technology

Position Type Full-Time