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Help Desk Support Technician (Seville)
Help Desk Support Technician (Seville)Saxon Global • Seville, OH, US
Help Desk Support Technician (Seville)

Help Desk Support Technician (Seville)

Saxon Global • Seville, OH, US
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Title : Support Desk Technician I

Location : Seville, OH (Onsite) zip code is 44273

Duration : 12 Months Contract

Entry-level to mid Support Desk role focused on front-line IT support for bank associates.

Key Responsibilities

  • Answer Service Desk calls / emails; create and manage tickets (first-call resolution focus)
  • Troubleshoot workstation hardware / software; escalate to Tier 2 / 3 as needed
  • Perform basic preventive maintenance on PCs, printers, peripherals
  • Place service calls with vendors
  • Support AD password resets and basic user admin

Key Skills

  • Exceptional customer service, verbal and written communication
  • 12 years IT support or A+ / MS certification
  • Experience with Windows desktop OS, Active Directory, basic hardware
  • Strong documentation, analytical, and problem-solving skills
  • Must adhere to banking compliance standards (BSA / AML / OFAC, etc.)
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    Help Desk Technician • Seville, OH, US

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