ServiceNow HR System Administrator

Job Description

ServiceNow HR System Administrator

Job Description :

This role combines system administration, development and subject matter expertise focused specifically on the ServiceNow Human Resource Service Delivery (HRSD) suite , particularly the Onboarding (Lifecycle Events) and the Employee Service Center (Core Portal) modules.

The ideal candidate will ensure the platform is configured, maintained, and continually monitored and enhanced to improve HR service delivery and the overall employee experience.

• Core Responsibilities & Administration
• Platform Health & Maintenance : Perform routine system administration tasks including managing user accounts, roles, security access (ACLs), and application scopes specific to HRSD. Monitor and troubleshoot integrations.
• End-user support : Provide support to end users, typical activities include password reset, assisting with Onboarding case / task issues.
• Configuration Management : Configure and maintain core HRSD components like HR Profiles, Case Management and Knowledge Management workflows.
• Troubleshooting : Monitor, diagnose, and resolve technical issues related to HRSD application, integrations, and the Employee Service Center.
• Reporting & Analytics : Develop and maintain reports and dashboards using native ServiceNow reporting and Performance Analytics to provide insights into HR Service activity.
• Access Control & Authentication :

i.      Manage user authentication by integrating with identity providers, configuring Single Sign-On (SSO) and enforcing Multi-Factor Authentication (MFA) for users.

ii.      Perform routine reviews of all user access, roles, and permissions to ensure they remain relevant and appropriate.

i.      Upgrade Readiness Assessment : Review new release notes and identify potential impacts, conflicts, and deprecations relevant to custom HRSD applications, integrations, and the Employee Service Center.

ii.      Test Plan Development : Design comprehensive Upgrade Test Plans focusing on critical HR functions, including Lifecycle Events (Onboarding) and Portal functionality.

iii.      Regression Testing : Execute regression test scripts on the cloned sub-production instance (e.g. Development / Test instance) immediately following the upgrade to ensure that existing custom functionality and OOTB (out-of-the-box) HRSD features continue to work as expected.

iv.      Fixing & Remediation : Identify, document, and remediate any script conflicts, configuration changes, or broken customizations discovered during the upgrade testing phase.

v.      Upgrade Production Instance : Once upgrade testing is completed and all related issues address, oversee the upgrade of the Production instance implementing any post upgrade fixes that are needed.

i.      Design, configure, and maintain Lifecycle Events and Activity Sets for the Onboarding Process.

ii.      Develop and configure associated HR Services and Record Producers associated with the Onboarding Process.

iii.      Maintain and update existing Document Templates as needed.

i.      Develop and customize the Employee Center Portal using technologies like UI Builder.

ii.      Manage and maintain Portal content and functionality.

iii.      Ensure alignment of content governance, User Criteria, and personalized experiences on the portal.

i.      Maintain, develop, and customize functionality using platform scripting languages, including Business Rules, JavaScript, Client Scripts, UI Policies, Script Includes and UI Actions.

ii.      Oversee and monitor integrations with other HR systems (REST / SOAP APIs and Integration Hub.)

i.      Strong working knowledge of HRSD modules (case management, Knowledge Management, Lifecycle Events.)

ii.      Experience customizing and developing for the Service Portal / Employee Center Portal (widgets, themes, pages).

iii.      Ability to maintain existing Lifecycle event HR Services, Document Templates, HR Case and Task templates as needed.

Requirements

ServiceNow HR support and maintenance