Clinical Call Center Specialist
OnSpot DermatologyWest Palm Beach, FL, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence
Job Description
Job Description
Responsibilities :
- Call patients regarding their biopsy results
- Appropriately schedule the patient if follow up treatment / procedures are needed
- Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries
- Receive incoming calls through our surgical phone line and appropriately assist the patient
- Answer telephone promptly and in a polite and professional manner
- Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly
- Work effectively and efficiently with your team
- Work as a team member
Qualifications :
Minimum one year of dermatology medical assistant experience
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Call Center Specialist • West Palm Beach, FL, US