IT Infrastructure Product Manager

Job Description

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as : software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Our Infrastructure group is looking for a Product Manager to join their team and work a hybrid schedule out of the Cincinnati office.

As an Infrastructure Product Manager / Owner, you will play a crucial role in managing and optimizing our infrastructure products and services. Collaborating closely with cross-functional teams, you will ensure that our infrastructure aligns seamlessly with business objectives and delivers substantial value to our stakeholders.

Your responsibilities will include designing, defining, and delivering an exceptional end-user experience for our infrastructure products and services. By working closely with service customers, you will ensure alignment and satisfaction. Your expertise will be instrumental in shaping the product vision, prioritizing key features, and driving the successful execution and delivery of infrastructure projects within our product portfolio.

Key Responsibilities :

• Define and communicate the product vision and strategy for assigned infrastructure products and services.
• Gather and translate stakeholder requirements into clear, actionable product features.
• Regularly communicate product updates, roadmaps, and performance metrics to stakeholders and leadership.
• Prioritize and manage the product backlog, ensuring that the most valuable features are delivered.
• Collaborate with development, operations, and security teams to ensure seamless integration and delivery of infrastructure solutions.
• Monitor and analyze product performance, making data-driven decisions to optimize and improve infrastructure services.
• Act as the primary point of contact for all assigned infrastructure-related product inquiries and issues.
• Ensure compliance with industry standards and best practices in infrastructure management.
• Stay current with industry trends and emerging technologies to drive innovation in infrastructure services.
• Document product requirements, user stories, and acceptance criteria.
• Collaborate with other departments to understand and address their IT needs.
• Develop and maintain disaster recovery and business continuity plans.
• Identify and mitigate risks related to infrastructure scalability, security, and reliability.
• Advocate for a seamless and intuitive user experience across all infrastructure touchpoints.
• Collaborate with finance and procurement teams to manage infrastructure costs and identify opportunities for optimization.
• Evaluate and recommend third-party tools, platforms, or vendors that align with infrastructure goals.
• Perform other duties as assigned.

Qualifications :