Delighted to Serve Night Auditor

Hourly Compensation : $25.50

(This is a set hourly wage. No wage range exists).

Non-Exempt Overtime Eligible

BENEFITS :

• Affordable Medical / Dental / Vision after 30 days of employment with free Back Joint Care Program
• Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K / month) after 30 days of employment
• Free Basic Life Insurance Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked use on 91

st

day of employment)

OTHER BENEFITS :

WHY THE RENAISSANCE SEATTLE HOTEL

Were you always the curious kid that opened every cabinet peeked behind every door and never passed up the opportunity to ask why If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you. If youve got authentic style a natural curiosity and a warm way with people then come live the Renaissance way. live life to DISCOVER . If youre passionate about your neighborhood always looking to explore places one wouldnt find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine explore and grow! The Renaissance isnt just a place to spend the night its a place with style just as unique and adventurous as yours. Were not just looking for anyone Were looking for YOU!

Where do you want your career to go Its up to you. A lifer in your discipline great we know you will perform exceptionally every day. Would you like to explore other disciplines at some point There is no better opportunity than this one. You are striving to be a Front Office Manager Director of Rooms General Manager or more Well support you all the way.

ABOUT OUR MANAGEMENT COMPANY

ABOUT OUR HOTEL

th

la rgest hotel in Seattle

BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT

As a Renaissance Front Desk Ambassador you set the stage for the entire guest experience. Youre often the first person a guest meets and your warm genuine approach helps them feel welcomed comfortable this role you create meaningful connections by reading guest cues tailoring your service style and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.

You are an explorer a problem-solver and a storytellersomeone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel you ensure every guest enjoys a smooth easy and memorable stay from arrival to departure.

Key Responsibilities

Guest Engagement & Service

Greet every guest with a smile eye contact and a friendly greeting.

Engage guests in conversation about their stay needs and interests.

Anticipate guest needs using verbal and nonverbal cues.

Assist guests with disabilities following proper guidelines.

Handle all guest requests questions and concerns via phone email chat or in person.

Provide accurate information about amenities services and local attractions.

Follow up to ensure all guest requests are completed to their satisfaction.

Check-In / Check-Out

Process check-ins and check-outs verify identity secure payment and issue keys.

Set up accurate accounts verify billing and document exceptions.

Coordinate with Housekeeping regarding room readiness.

Approve late check-outs based on occupancy and maintain accurate records.

Manage room assignments and adjustments based on guest preferences.

Call Handling & Communication

Answer calls using proper etiquette (within 3 rings smile in your voice use guest names).

Direct calls take messages and record requests clearly.

Process wake-up calls and relay information to appropriate departments.

Communicate professionally with guests and teammates at all times.

Food & Beverage Support

Take and process F&B orders answer menu questions and enter transactions.

Reports & Records

Run assigned daily reports and ensure accuracy.

Log all guest requests incidents and adjustments in the CRM system.

Cash Handling & Finance

Process payments (cash credit debit checks).

Balance and secure your bank at beginning and end of shift.

Follow accounting procedures for adjustments paid-outs and system outages.

Teamwork & Professionalism

Maintain strong working relationships across all departments.

Support coworkers communicate effectively and handle sensitive issues with respect.

Keep uniform and appearance clean and professional.

Follow all policies procedures and confidentiality guidelines.

Safety & Security

Follow emergency procedures and report any unsafe conditions immediately.

Maintain awareness of property security concerns.

Notify Security of incidents such as theft reports.

Other Duties

Assist with parking / valet communication and dispatch.

Perform other reasonable tasks as assigned by supervisors.

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local with these obligations Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.

Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time with or without notice or cause except as otherwise provided by law.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified and are subject to reasonable adaptations at any time as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employers sole discretion. For inquiries regarding this specific job posting please e-mail us at .

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1