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Community Engagement Manager
Community Engagement ManagerWellstar Health System • Buffalo, NY, US
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Community Engagement Manager

Community Engagement Manager

Wellstar Health System • Buffalo, NY, US
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Manager, Community Partnerships & Engagement

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

This role sits remotely but this person will be required to work onsite events.

The Manager, Community Partnerships & Engagement position reports directly to the Executive Director, Strategic Community Development & Engagement. Key responsibilities of the role include :

  • Managing execution of strategic plan for systemwide community outreach and engagement
  • Managing partnership pathways for organizations that align to Wellstar's mission, vision and values as well as priority health and business needs
  • Engaging hospitals, health parks, service lines, leadership and team members in the community
  • Manage day-to-day community partnership relationships and MOU's; partnership and sponsorship activation; development and implementation of internal and external programs and initiatives supporting strategic plan; execution of speakers bureau and team member engagement strategies and initiatives through corporate volunteerism as appropriate to role
  • Supervise daily functions of team and provide leadership

Impact of this role in the organization is to position Wellstar as a leader in stakeholder engagement performance while driving community, employee, and patient and consumer impact.

Core Responsibilities and Essential Functions :

  • Department Strategic Planning
  • Work with leadership to develop and implement strategic plan for department and set annual department goals to align with enterprise goals and strategic plan.
  • Collaborate with internal departments and system leadership to meet enterprise, hospital, service line and division / department goals.
  • Identify community partners that align with furthering WellStar Health Systems mission, vision, goals, and strategic plan.
  • Community Partnership Management
  • Coordinate oversight of partner relationships across domains.
  • Process contracts / agreements with partners and develop memorandums of understanding as appropriate.
  • Identify and cultivate strategic partnerships to ensure key successes with Wellstars community engagement efforts.
  • Continually analyze partnership elements to ensure opportunities remain relevant to advancing strategic goals.
  • Community Engagement
  • Manage overall plan for community outreach and engagement, including raising awareness about Wellstar, our hospitals, health parks, and services.
  • Continually develop and manage programmatic content for identified key stakeholder groups (i.e. seniors, women, team members, leadership, students, etc.).
  • Represent Strategic Community Development and Wellstar at events that support our brand goals and strategies.
  • Serve on internal and external committees to represent Strategic Community Development and / or WellStar Health System as appropriate.
  • Leadership and Strategic / Critical Thinking
  • Function as a self-starter and act independently to manage day-to-day tasks and responsibilities.
  • Prioritize tasks effectively and problem solve in an effective, timely and thorough manner.
  • Create and adjust tactics to continually align with strategic plan.
  • Develop and present new and creative ideas to challenge current state and quality outcomes.
  • Stay up to date on current industry trends and factors impacting industry competition and outcomes.
  • Adapt to changing evolution of the healthcare industry and look to future for growth and opportunity.
  • Supervise daily functions of the team.
  • Ongoing performance management for any direct reports.
  • Lead by example, provide mentorship to team members, promote mutual respect and a team atmosphere.
  • Managing for Results Measurement and Metrics
  • Tracks process for programs and events monitoring for results and exceeding expectations.
  • Leads, motivates, and supports team members.
  • Manages budget to align with goals and strategic plan.
  • Compile and track community benefit and outcome metrics / data for reporting impact of department partnerships, programs, and services to key stakeholders.
  • Contribute to setting team goals and development of strategies to deliver positive outcomes for performance management and team member engagement.
  • Required Minimum Education : Bachelor's Degree in business, marketing, communications, development, non-profit management, healthcare, or related field Required Master's Degree in business, marketing, communications, development, non-profit management, healthcare, or related field Preferred

    Required Minimum License(s) and Certification(s) : All certifications are required upon hire unless otherwise stated.

    Additional License(s) and Certification(s) : Required Minimum Experience : Minimum 8 years years of experience in related field and in leadership Required History of building and maintaining strong community and internal relationships Required Previous experience and success working in cross-functional work environments and demonstrated success in achieving collaborative goals Required Minimum 5 years experience working in healthcare or non-profit sector Preferred

    Required Minimum Skills : Be a flexible self-starter. Project and task management skills : high level of organization and attention to detail, ability to multi-task, plan and problem-solve, prioritize, delegate and create systems and processes. Ability to work independently and perform in a fast-paced, high-pressure environment, juggle multiple priorities, and react and adjust quickly to changing conditions. Excellent communication skills : ability to communicate effectively and articulately in writing and orally. Strong critical thinking and analysis. Ability to manage relationships both internally and externally with diverse audiences including executives and leadership; strong relationship skills are necessary, including the ability to maximize collaboration and cross-functional teamwork. Proficiency with Microsoft Office products and email management.

    Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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    Community Engagement Manager • Buffalo, NY, US

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