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IT Onsite Technician
IT Onsite TechnicianHemmersbach GmbH & Co. KG • Novi, MI, United States
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IT Onsite Technician

IT Onsite Technician

Hemmersbach GmbH & Co. KG • Novi, MI, United States
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Recruiting contact

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Your skills

  • 18 months of IT experience (or equivalent)
  • Ability to build relationships
  • Excellent time management skill
  • Experience in OS, Apps and H / W installation and troubleshooting depending on project products
  • Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus
  • 2+ years of experience as a Deskside Support Technician.
  • Ability to handle tickets and service requests with professionalism and efficiency.

Your tasks

  • Provide day to day local / remote desktop support
  • Handle inbound calls and answer questions
  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

    • Be part of us

    Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

    Your benefits

  • Buddy program
  • Health / Medical insurance
  • Internal career development program
  • International job opportunities
  • Onboarding program
  • Sick leave payments
  • Unlimited employment contract
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    It Technician Onsite • Novi, MI, United States

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