Job Description
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.
As an Order Taker / Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... a love for interacting with your guests?
HEAD FOR BUSINESS... customer service skills and a desire to serve others?
PASSION FOR RESULTS... ability to balance multiple priorities with a smile?
We are looking for :
- experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
- advanced customer service and communication skills
What is the work?
Customer Service / Sales :
Builds strong relationships with customers in varying situationsTakes orders from customers; assists with menu / beverage selections, including alcoholic beveragesProvides detailed information on menu items and specials, and beer and wineServes food, drink, and products to guestsProcesses cash, check, debit, and credit transactions accurately and quicklyUses suggestive selling techniques / merchandises effectively to meet guest needs and build department salesInteracts positively with customers in person, on the phone, or through technologyAssists with catering orders as neededAddresses complaints; resolves problems in a way that builds relationshipsModels teamwork to ensure a great guest experiencePrepares, packages, merchandises productAssists in technical areas as neededCompliance / Food Safety / Sanitation :
Ensures compliance with TABC regulationsEnsures compliance with department and Store standard operating proceduresBuses / cleans tables; performs deep clean of dining, ordering, bar areas, as neededMaintains beverage station and bar areasMaintains sanitation in food / beverage prep areas and display casesProperly handles, operates, and maintains equipmentPerforms other duties as assignedWhat is your background?
Minimum age 18 (mandatory)1+ years of experience in customer serviceExperience in restaurant Point of Sale (POS) systems (preferred)Completion of Alcohol Seller Training / Cash Handling training upon hireDo you have what it takes to be a fit as a Order Taker / Runner at H-E-B?
Working understanding of nutrition values and ingredientsAdvanced communication, interpersonal, and customer service skillsOrganization and planning skillsComputer skillsReading / writing skillsAbility to handle guest feedback and resolve problems effectivelyAbility to maintain a smile, even when balancing multiple prioritiesCan you...
Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantlyreach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materialsFrequently stand, walkFrequently be exposed to wet and cold conditions- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.While there may be exceptions, the measurements noted are generally defined as Constantly : 5.5+ hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.08-2019
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