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Operations Manager - SiPhox Fulfillment (Burlington)
Operations Manager - SiPhox Fulfillment (Burlington)SiPhox Health • Burlington, MA, US
Operations Manager - SiPhox Fulfillment (Burlington)

Operations Manager - SiPhox Fulfillment (Burlington)

SiPhox Health • Burlington, MA, US
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About the role

SiPhox fulfillment is the backbone of our customer experience. Youll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied.

What were looking for

A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail.

Responsibilities

Inventory, Forecasting & Yield

  • Run strict inventory control for all SKUs (kits, components, packaging). Maintain >

98% inventory accuracy.

  • Build demand and supply forecasts (1224 week horizon). Translate forecasts into purchase plans and safety stock levels.
  • Track on-time, in-full performance and keep aging orders near zero.

    • Supplier & Cost Management

  • Source, vet, and qualify high-quality suppliers for components, packaging, and logistics.
  • Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing.
  • Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality.

    • Fulfillment, Logistics & SLA

  • Enforce our SLA : every order ships within 1 business day.
  • Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time.

    • Quality Assurance & Compliance

  • Stand up a robust QA system across incoming, in-process, and final inspections.
  • Define sampling plans, acceptance criteria, and stop-ship triggers.
  • Champion Good Documentation Practices; align workflows with ISO 13485-style rigor.

    • SOPs, Training & Safety

  • Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks.
  • Build role-based training, workstation standards, and audit checklists.
  • Maintain a tidy, safe floor, calibrated equipment, and compliant handling.

    • Software & Automation

  • Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting.
  • Define requirements, write user stories, and own user acceptance testing.
  • Work with & automate integrated barcode scanning, camera streaming for QA, lot / expiry capture, and real-time dashboards.
  • Evaluate / implement WMS; ensure clean and reliable data.

    • Success metrics youll own

  • SLA hit rate : 99% of orders shipped within 1 business day
  • Inventory accuracy : 98% (cycle-count verified)
  • First-pass yield (FPY) : 99% for standard kits
  • Forecast error (MAPE) : improving quarter-over-quarter
  • COGS per kit : tracked and trending down with quality intact

    • Basic qualifications

  • 3+ years in operations / supply chain / fulfillment.
  • Proven ownership of inventory systems and aggressive ship-speed SLAs.
  • Strong analytical toolkit : spreadsheets, dashboards, and KPI-driven decision-making.
  • Supplier sourcing and budget management experience.
  • Exceptional attention to detail and process discipline; writes and enforces SOPs.
  • Comfortable working in a fast-moving, hands-on environment.

    • Nice to have

  • Experience with WMS implementation, barcode systems, and label / scan / print workflows.
  • Strong scripting (Python / React) ability for lightweight automation and analytics.
  • 3PL management and cold-chain shipping experience.

    • How we work

  • Ownership, precision, and speed. Youll have end-to-end control of fulfillment so kits ship on time and quality never slips.
  • In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops.

    • Benefits

  • Competitive salary + stock options
  • Medical, dental, and vision coverage
  • Membership to Lifetime Gym
  • 401(k)
  • Weekly company-wide lunches
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    Operation Manager • Burlington, MA, US

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