Senior Account Supervisor, Health Digital

Senior Account Supervisor, Health Digital

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises : boldness is possibility, empathy is progress, and curiosity is momentum.

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Edelman has an opportunity for a Senior Account Supervisor to join our talented and award-winning digital health team in our Washington, D.C., New York, Chicago, Dallas, Houston, or Atlanta offices. In this role, you will have the opportunity to help a global pharmaceutical company communicate with healthcare professionals, policymakers, and other health stakeholders about innovative products that have a profound effect on people's lives. You will plan and manage digital communications and marketing techniques to help clients achieve their objectives.

Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. We're passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients. We also laugh a lot. Every day. And we'd love for you to join us.

What You'll Do

This role will partner with and report up into the VP, Health Digital. The Senior Account Supervisor, Health Digital will own the day-to-day digital client needs for a global pharmaceutical client, bringing a digital perspective to internal and client-facing conversations having an informed point of view and the ability to educate colleagues and clients with kindness and enthusiasm is key.

• Serve as daily client contact and act as client lead when appropriate; address client issues thoughtfully and effectively
• Oversee operational performance of accounts, ensuring quality work, deadline and budget adherence
• Play major role in creation of digital communications plans and goals; manage the day-to-day tasks required to execute against these plans
• Oversee the production of high-quality content; Partner with creative counterparts to ensure content is designed to perform and resonate with our target audiences, particularly on social media
• Build relationships with internal specialists (paid media, content, creative, planning, analytics etc.) and senior stakeholders to meet client needs
• Dive deep into niche subject matter on behalf of clients and industries in pursuit of data, insights and actions that help will distinguish our work
• Understand measurement and KPIs to ensure programs are being executed and performing against the best measures of success
• Monitor social conversation around clients' products and provide recommendations for utilizing learnings
• Partner with paid media and analytics teams to develop, launch, monitor and report on paid media campaigns
• Champion projects from start to finish with a results-driven mindset in pursuit of strong business results for clients
• Provide excellent client service support : drive conversations, meet deadlines, troubleshoot challenges
• Participate in client(s) annual communication and marketing planning process, bringing new, ideas and fresh approaches to grow and strategically support their business
• Identify potential client growth opportunities within the digital space and empower the team to execute on those growth opportunities
• Supervise staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews

Qualifications

$95,000 - $113,500 a year

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits : medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.