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Telecom Site Technician

Telecom Site Technician

GTLSanta Ana, CA, US
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Overview

ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and / or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection / service activities with customers located geographically throughout an assigned territory.

This position will be servicing our clients around Orange County, CA.

Responsibilities

  • Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
  • Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
  • Prioritizing and planning of assigned service calls
  • Communicating updates associated with assigned service calls
  • Escalating problems when appropriate
  • Interacting in a professional manner with customers to foster positive relationships
  • Point of contact for FACILITY staff for any issues regarding customer account
  • Replacing telephony hardware and network components, basic maintenance practices
  • Pulling cable, mounting network devices, installing telephony hardware
  • Administer kiosk service and collections, clearing bill / paper jams, and deposit monies at assigned financial institutions
  • Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
  • Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
  • Handle special projects as assigned by Field Service Manager
  • Scheduled and / or unscheduled overtime work and callouts are to be expected
  • Energize and foster an effective and impactful team environment
  • Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
  • Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
  • Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

  • High school diploma or general education degree (GED) is required.
  • Minimum of 2-4 years of related experience.
  • Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Proficient in Windows OS, MS Office, and other software programs that may be required
  • Proficient with Telephony and Networking, inclusive of copper, CAT 5 / 6, and fiber optic wiring
  • Knowledge of wiring color code and fabrication of data cabling.
  • Must be able to frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 100 pounds with assistance.
  • Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
  • The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
  • Ability and willingness to work the scheduled and / or unscheduled overtime work assignments and after-hours callouts.
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    Telecom Technician • Santa Ana, CA, US