Senior Manager, AI Solutions, Business Operations

The Opportunity : Lead AI Integration Across Core Business Functions

At Hearst Newspapers, we’ve proven that AI can transform sales workflows. Now we’re expanding that transformation across the operating core.

As Senior Manager, AI Solutions, Business Operations , you will work directly with teams across Finance, HR, IT, Consumer Marketing, Product, Revenue Operations, Customer Support, and Advertising to identify where AI can improve efficiency, reduce cost, save time, and unlock new growth opportunities.

This is a hands-on, high-impact role that combines operational process mapping, solution prototyping, cross-functional delivery, and measurable impact reporting. You will act as an embedded partner to business stakeholders and a connector between strategic insights and deployed solutions.

Role Overview

You will diagnose legacy workflows, recommend intelligent automation or AI-based augmentation, and co-create solutions using a range of tools, from low-code systems to advanced GenAI stacks. Your mission is to modernize and streamline internal business processes, driving operational excellence and measurable outcomes at scale.

Key Responsibilities

1. Process Discovery and Opportunity Mapping

Partner with operational leaders across departments to map and evaluate end-to-end workflows

Identify high-friction, repetitive, or decision-based tasks that are strong candidates for automation or augmentation

Translate operational pain points into clear, prioritized AI opportunity briefs based on impact, feasibility, and ROI

Quantify potential value in terms of time savings, cost reduction, accuracy improvements, or revenue generation

2. AI Solution Design and Prototyping

Rapidly develop and iterate solutions using tools such as Zapier, n8n, Airtable, Notion AI, Google AI Studio, Microsoft Azure AI Services, OpenAI Assistants API, Retool, and Power Automate

When needed, collaborate with data and engineering teams using platforms like LangChain, Vertex AI, or Streamlit to support more advanced or embedded use cases

Help scope and develop agentic workflows and custom Model Context Protocols (MCPs) that enable persistent memory, multi-step logic, and adaptive automation aligned with business goals

Build integrated solutions that connect to enterprise systems (CRM, ERP, HRIS, ITSM, analytics platforms) to support real-world operational flows

Pressure-test pilots before deployment to validate assumptions, surface risks, and optimize for scale

3. Cross-Functional Partnership and Implementation

Serve as a bridge between functional owners, engineering teams, and AI leadership to ensure business needs and technical requirements stay aligned

Drive implementation through detailed handoffs, onboarding materials, and scalable support documentation

Ensure solution adoption by leading internal rollouts, training teams, and gathering feedback to refine or iterate post-launch

4. Impact Measurement and Communication

Define KPIs and measurement frameworks tied to time savings, productivity lift, margin improvements, or customer satisfaction

Build internal dashboards to track performance and adoption metrics

Publish success stories and business cases that show clear results and generate momentum across teams

Deliver presentations and quarterly reports to department heads and executive leadership on progress, insights, and next-step roadmaps

Ideal Candidate Profile

• 7 to 10 years experience in business operations, transformation, digital process optimization, or shared services roles
• Track record of diagnosing complex workflows and delivering scalable solutions through automation or GenAI
• Hands-on experience with low-code and no-code tools such as Zapier, n8n, Airtable, Power Automate, and Retool
• Familiarity with GenAI technologies (LLMs, embeddings, prompt engineering) and platforms like OpenAI, Azure AI Services, and Google AI Studio
• Strong working knowledge of enterprise platforms such as Salesforce, Workday, NetSuite, Zendesk, ServiceNow, and related systems
• Comfortable managing ambiguity and change, aligning stakeholders, and driving adoption across technical and non-technical teams
• Exceptional communicator who can translate technical solutions into business narratives and executive-ready summaries
• Bonus : Experience in media, internal consulting, or strategic operations roles within a matrixed organization

Career Growth and Strategic Exposure

Enterprise Impact : Shape core business processes across a national media network

C-Suite Visibility : Present findings and strategic roadmaps directly to executive leadership

Professional Development : Access to certifications, conferences, and training in AI systems, change management, and technical tooling

Clear Growth Trajectory : Advancement potential toward roles in enterprise AI strategy, operations leadership, or business transformation

Stand Out & Lead the Charge

You’re not building from scratch. You’re upgrading what already works; with intelligence, automation, and precision. Every process you improve gives back time, margin, and creative energy to the business. That’s not just operational success. That’s strategic freedom; for your team, your company, and yourself.

Join Hearst Newspapers and ignite the AI revolution that reshapes media and beyond. Apply now to make your mark on the future.

Hearst proudly embraces diversity and inclusion, welcoming talent from all backgrounds to join our transformative journey.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in California. The reasonable estimate, if hired in California, is $100,000 - $125,000 plus the potential for bonus eligibility. Please note this information is specific to those hired in California. If this role is open to candidates outside of California, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

Our Benefits : At Hearst Newspapers we not only support our employees through personal and professional development, but we also believe in promoting each individual’s physical, financial and emotional wellbeing (and that of their family). Our industry-leading benefits include :

Physical Wellbeing : Medical, Dental, and Vision coverage to keep you and your family healthy.

Invest for the Future : Competitive retirement plan with matching program in most markets.

Generous Paid Time Off : Recharge with ample time off, including holidays and vacation.

Paid Parental Leave : Support for growing families, with paid leave for new parents.

Monthly Child & Dependent Care Reimbursement : Financial support for the care of your loved ones.

Emotional Wellbeing : Be your best self with our mental wellness benefits.

LGBTQ+ & Inclusive Health Services : Inclusive healthcare designed for every individual’s unique needs.

Fertility Coverage & Menopause Support : Helping you along every step of your family journey.

Pet Wellness Reimbursement & Rover Credits : We care about your pets, too – helping you keep them happy and healthy.

And more, click for additional benefits and details.

About Hearst Newspapers :

With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories–growing newsrooms, diversifying tools, evolving platforms–to support the millions of people who trust us each month to help them make decisions, take action and be inspired.

Be a part of something bigger–Your Headline Awaits!