Senior Systems Engineer

Senior Systems Engineer

As a Senior Systems Engineer, you'll be responsible for building and integrating server infrastructure as well as ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions.

Rocket Enterprise Technology provides the infrastructure, tools, and support that keep Rocket running efficiently. Our Infrastructure and Data Systems team manages core systems like networking, VPN, storage, databases, and cloud infrastructure to ensure stability and security. The Team Member Experience team supports collaboration tools, endpoint management, telecom services, and technology support to help team members stay productive. Software Services focuses on data management, digital operations, HR integrations, and service platforms like ServiceNow. The Technology Architecture and Governance team ensures alignment across IT systems through enterprise and platform architecture, as well as IT service management. Together, we maintain and improve the technology that supports Rocket's daily operations.

About the Role

• Implementation, monitoring, and maintaining infrastructure on premises and in the cloud; systems include Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI
• Ensure all infrastructure components meet proper performance and capacity standards (scalability)
• Utilize enterprise tools to manage, monitor and secure large enterprise data center environments
• Provide technical expertise and support for troubleshooting and resolving issues related to Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI
• Troubleshoot server and network-related problems and quickly resolve issues
• Seek out automation opportunities to build consistency and quality with speed
• Research and implement new technologies
• Provide tier 3 support for Help Desk / Desktop personnel
• Participate in an on-call rotation and respond to after-hours escalations
• Troubleshoot production issues and analyze failures to minimize outages and interruptions
• Conduct training and knowledge sharing sessions to educate IT teams and end-users on new cloud- Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI
• Stay current with industry trends and best practices related to Exchange, Entra ID, Active Directory, Microsoft 365
• Collaborate with vendors and external partners as needed to support migration and ongoing operations

About You

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We've got your back.

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.