Customer Service Representative

Small Engine And Parts Customer Support Representative

We are looking for a Small Engine and Parts Customer Support Representative that can provide considerate and high-quality customer support via phone in topics such as warranty, technical support, and parts orders for small engines. Must be customer friendly, a team player and keep projects moving to meet deadlines.

Responsibilities And Duties

Provide superior customer service

Answer customer questions on repair and service of units

Identify parts via part breakdown or customer description

Ability to learn and address customer issues with small engines and generators

Process warranty claims and customer orders

Document customer issues and follow up with customers if needed

Qualifications And Skills

Customer service experience

Small engine or automotive experience

Electrical background a plus

Consistent work history

Display extensive product knowledge

Education / Training Requirements

High school diploma

Compensation

Strong benefits

Competitive pay

Casual atmosphere

MUST HAVE recent call center exp within the last year.

Hours : Monday-Friday 8 : 30am-5 : 00pm and OT as needed

Pay is based on experience

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.