North Texas Customer Service Team Member-Addison

Work Flexibility : Hybrid

What you will do -

• Maintain customer accounts by reconciling invoices and applying items to accounts receivable.
• Assist with processing transactions in order entry resolving issues and developing ad hoc reports.
• Utilize procedures for process improvement; participate in software updates and upgrades.
• Communicate directly with sales force internal departments and clients to resolve issues related to orders accounts receivable and returns.
• Provide phone support for inquiries from sales and healthcare professionals.
• Respond promptly accurately and courteously to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels internal processes and customer support methodology.
• Demonstrate a positive constructive and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed for high call volume or workload.
• Support Sales Department by answering questions via phone email and fax; research responses with sales.
• Keep detailed records of customer interactions inquiries complaints and actions taken.
• Determine charges for services requested; collaborate with Corporate Accounts Receivable for collections and billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders based on stock availability.
• Maintain customer pricing in ERP system including entering contracts as required.
• Implement and support Quality initiatives throughout the branch.
• Maintain accurate inventory records in ERP system through proper billing and replenishment processes.
• Manage inventory shelf life and expiry records.
• Support and participate in branch cycle counting process.

What you need

Required -

Preferred -

Travel Percentage : 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Key Skills

Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI

Employment Type : Full-Time

Experience : years

Vacancy : 1