Field Operations Supervisor

Field Operations Supervisor

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

About the Role

We are looking for a highly motivated Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solvingyou will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field.

This position is ideal for someone who enjoys working at the intersection of operations, technology, and roboticsbalancing team management, logistics, and hands-on technical work.

Responsibilities

Operations Leadership & Team Management

• Hire, train, and develop a team of field operations technicians.
• Lead daily operations, ensuring smooth deployment and retrieval of robots.
• Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.
• Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
• Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.
• Ensure proper documentation of operational procedures and performance improvements.

Robotics Technical Support & Maintenance

Qualifications

Technical Skills

What Makes You Standout