Product Manager

Product Manager

Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For

We are looking for a Product Manager with 3-5 years of product management / product owner experience with repeated and demonstrated competence for identifying, developing, and launching new products to market. This position will lead the continued expansion of Bandwidth's Emergency Services products. A successful candidate will be able to determine competitive positioning for features; define, prioritize, and drive product development as the Product Owner (PO) for a scrum development team; and coordinate go-to-market requirements.

What You'll Do

• Create clear detailed requirements to lead Emergency Services product development. Have proven written communication skills needed to write clear product requirements; define acceptance criteria at sufficient detail for development; and refine, collect and maintain reports on KPIs tied to product success and backlog investments.
• Gather information from customers, working with other product owners, sales engineering, product leadership, and operations to refine and advance Emergency Services products to ensure sales goals, customer experience goals and customer business needs are met or exceeded.
• Source new ideas for features and improvements based on market requirements, existing needs, as well as internal and external customer input. Create and maintain a clear, organized backlog of prioritized work for development, product leadership, and stakeholders to understand business value.
• Develop subject matter expertise in portfolio products in order to communicate product requirements and objectives clearly among immediate product team members within development, marketing, sales and operations. Develop and maintain deep relationships with customers to be able to gain valuable access to them for ideas and validating designs.
• Partner with our UX team to clearly define customer personas, use cases, and clarity around needs.
• Test our products and be able to train our internal teams on their use and best practices as you launch new products. Be able to write detailed FAQs and How-To guides for internal training.
• Create and contribute content to product internal strategy and give team-level presentations.

What You Need

Bonus Points

The Whole Person Promise

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.