Operations Specialist

Job Title : Operations Specialist

Location : Remote

Duration : Long Term Contract

Only USC and GC

Job Summary :

We are seeking a detail-oriented and process-driven Operations Specialist to support and optimize our multilingual content production. The ideal candidate will have hands-on experience managing translation workflows, coordinating with linguists, and operating within a Translation Management System (TMS). This role ensures smooth execution, quality control, and timely delivery of translation and localization projects across multiple global teams.

Key Responsibilities :

• Manage end-to-end translation and localization workflows, including intake, assignment, review, and delivery.
• Operate and maintain the organization's Translation Management System (TMS) to ensure data accuracy, workflow automation, and efficient job routing.
• Coordinate with internal teams, external vendors, translators, and reviewers to ensure project milestones and deadlines are met.
• Monitor project performance, track KPIs, and prepare weekly operational reports.
• Identify bottlenecks in translation processes and recommend improvements to enhance operational efficiency.
• Maintain and update translation assets, including glossaries, style guides, and Translation Memories (TM).
• Support onboarding and training for new linguists and vendors on systems, workflows, and quality expectations.
• Assist with troubleshooting system issues and partnering with IT or TMS vendors for resolution.
• Uphold quality standards through adherence checks, terminology consistency, and process compliance.

Required Skills & Qualifications :

Preferred Qualifications :