Center Manager

Center Manager

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to : Associate Director of Operations (ADO)

Direct Reports : All center positions except quality personnel

Responsibilities :

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Key Deliverables :

Job Specifications :

Education : Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience : Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements : Knowledge of industry regulations and compliance practices

Proficiency in English (written and verbal)

Physical and Mental Requirements : Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.

Standing and walking required up to 100% of the time.

Occasional overnight travel (up to 10%).

Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.