Head of Customer Success

Head Of Customer Success

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

The Head Of Customer Success is responsible for managing some of Vetcove's most important commercial relationships. You will manage a high-performing team that supports our largest animal health pharmaceutical manufacturer partners (e.g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions. You will frequently be presenting to and interacting with decision-makers across our largest partners, so you should be confident and comfortable performing in high-stakes environments.

The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment. We've built a strong team around this function, and you'll be responsible for fostering the potential of and supporting the professional development of that team. Together, you all will be responsible for driving value to these critical relationships to maintain and grow them.

What You'll Do

• Manage a team of 8-10 people focused on supporting Vetcove's largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
• Gather feedback to inform our commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

You Should Have

Benefits (Full Time Roles)

The typical base pay range for this role across the U.S. is : $160,000 / year - $280,000 / year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is : $180,000 - $230,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the "Benefits (Full Time Roles)" section above for more details.

To apply, please submit your application through Vetcove's Careers Page. The application deadline is October 15th, 2025.

Please note we are unable to sponsor work visas at this time.

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Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.