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Technical Solutions Consultant

Technical Solutions Consultant

CALEROPhoenix, AZ, US
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Job Description

Job Description

Job Summary :

Calero, the leading technology expense management solution, is looking for a Technology Solutions Consultant. Reporting to the Technical Solutions Manager, you will perform tasks to support implementation and configuration of client requirements within Calero’s software platform. You will partner with the client to obtain and document requirements. You will also support internal configuration requirements in line with business needs. To be successful in this role, you will commit to maintaining compliance with all company policies and procedures.

Job Duties :

  • Perform tasks to support implementation and configuration of client requirements within Calero.com software platform
  • Performs standard configuration of Calero.com software platform
  • Ability to performs tasks such as :

system data import and export

  • custom report creation and maintenance
  • convert requirements into technical specifications for processes requiring engineering work
  • Work with the client in capturing and documenting requirements
  • Support internal configuration requirements in line within business needs
  • Support the Technical Support team in helpdesk ticket resolution
  • Provide training in-line with achieved skillset
  • Act as a mentor to their peers, including training new team members on all processes
  • Work closely with professional services to ensure alignment against client objectives and needs
  • Maintain compliance with all company policies and procedures
  • Review / analyze client foundational data
  • Translate requirements for technical solutions
  • Assist client with user acceptance (UAT) for new production environment
  • Support transition / hyper care from implementation to daily operations
  • Act as a mentor to other members and / or new leaders within the team, including training new team members on relevant processes
  • Perform all other duties as assigned where required

    • Education :

    Bachelor degree in Information Technology preferred. Related business experience may be considered.

    Knowledge / Skills / Experience :

  • Basic knowledge and experience with the following technologies :
  • Microsoft Excel
  • Microsoft web application configuration
  • Microsoft Windows Server OS
  • Minimum of three (3) years experience with call accounting products and services or similar software
  • Working knowledge of systems design and data analysis
  • Demonstrated customer service orientation and high level of professionalism
  • Advanced critical thinking and problem-solving ability
  • Proven ability to document and translate customer requirements into technical requirements for solution
  • Strong sense of accountability and responsibility to ensure quality and on-time project deliverables
  • Proficiency in Microsoft Office, Windows, and SharePoint

    • Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

    The salary range for this position is $75,000 - $78,000. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay, and benefits. Please note that the top of the pay range represents exceptional, and / or senior level positions, that meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

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    Solution Consultant • Phoenix, AZ, US