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Inbound, Claims Call Center Representative

Inbound, Claims Call Center Representative

Zurich Insurance CompanyCenter Valley, PA, US
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Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

  • All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.

Your Day to Day Responsibilities :

  • Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and / or problems efficiently.
  • Provide feedback and recommendations to the team to improve the quality of customer care.
  • Follow procedures to ensure adherence to the company’s risk and compliance policies.
  • Highlights :

  • 8-hour shift between the operating hours of 7 : 00 AM to 7 : 00 PM M-F (Central Standard Time)
  • The position is fully remote, including training
  • Annual Merit Increase & Bonus Opportunity
  • Opportunity Potential for Overtime Pay
  • Amazing PTO
  • 401K Match
  • Career mobility
  • Medical, Vision & Dental
  • Basic Qualifications :

  • High School Diploma or Equivalent
  • 6 months Customer Service experience
  • Data entry experience
  • Work from home office requirements :

  • Designated workspace free from noise and other distractions
  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
  • Preferred Qualifications :

  • 6 months call center experience
  • Strong data entry skills and the ability to type 32 WPM or more
  • Demonstrated proficiency in Windows based operating systems and Microsoft office
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Strong comprehension skills, professional demeanor
  • Solid oral & written communication skills
  • Demonstrated strong attention to detail and solid problem-solving skills
  • Insurance knowledge preferred
  • The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed {hourly rate or salary range} for this position is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

    Job Family :

    The combined salary range for this position is {minimum salary of the lower job level and the maximum salary for the higher job level}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

    Sales Incentive :

    The annual variable compensation range, based on performance under the sales incentive plan for this role, is {enter range here}.

    This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.

    As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

    Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    Location(s) : AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - California Virtual Office, AM - Center Valley, AM - Idaho Virtual Office, AM - Kansas Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office

    Remote Working : Yes

    Schedule : Full Time

    Employment Sponsorship Offered :  No

    Linkedin Recruiter Tag : #LI-MM1

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    Call Center Representative • Center Valley, PA, US