Voice Over Internet Protocol (VoIP) SME

What You Will Do :

As a Voice Over Internet Protocol Subject Matter Expert at Independent Software you will provide advanced technical support engineering and analytical expertise for secure voice video and data communication systems across Department of Defense and Intelligence Community environments. You will work closely with network engineers system administrators and cybersecurity specialists to ensure VoIP and related services are configured optimized and maintained in compliance with established technical and security standards.

Key Responsibilities :

• Provide subject matter expertise in the design configuration deployment and maintenance of VoIP systems supporting secure communication networks
• Support day-to-day operations and troubleshooting of network devices and servers related to AVMM IPTV and streaming services
• Integrate VoIP technologies with other communication systems to ensure high availability scalability and security
• Analyze and evaluate existing VoIP infrastructure and recommend improvements to enhance performance and reliability
• Monitor and manage VoIP systems through customer ticketing platforms such as ServiceNow ensuring timely incident response and resolution
• Coordinate with cybersecurity teams to ensure VoIP systems comply with DoD information assurance and security control requirements
• Prepare and deliver technical briefings reports and documentation for colleagues leadership and government representatives
• Support network configuration management documentation and change control procedures

Required Skills and Qualifications :

Education and Experience :

Certifications :

Clearance Requirement :

Why Choose Independent Software :

At Independent Software our people are the mission. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.

When you join us you will :

Ready to take the next step in your career Join us and be part of something bigger.

Apply today.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Experience :

Senior IC

Key Skills

IVR,Time Management,VOIP,Organizational skills,Avaya,LAN,Visio,LMS,Teaching,Human Resources,Public Speaking,Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1