Truck Operations Manager

Holt Truck Centers of Texas LLCWichita Falls, TX, US

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Job Description

Job Summary : The Truck Operations Manager evaluates, allocates, and directs all human, physical, and financial resources for the successful achievement of the parts and service department’s annual business plan in alignment with the company’s vision.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self- development.

Essential Functions :

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts
Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs
Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis
Manages, maintains, and develops physical and capital resources to ensure that their use is maximized
Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned

Knowledge, Skills, and Abilities :

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Computer knowledge and / or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook

Demonstrates acute knowledge of operations and related systems

Knowledge of safe work policies, procedures, and practices

Excellent verbal, written, communication and presentation skills

Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results

Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems

Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one

Attention to detail and being thorough in completing work tasks

Effective influencing abilities

Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards

Ability to work on multiple projects and deal effectively with employees and management

Ability to think logically for interpreting and analyzing problems assigned or encountered

Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions

Organizational ability and confident to work independently and with individuals and groups

Education and Experience :

High school diploma or equivalent with additional specialized / technical training or some college courses required

College degree in related field preferred

Minimum five years of experience required; seven or more years of experience preferred

Supervisory Responsibilities :

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Travel :

Up to 10% travel is to be expected with overnight stays of up to but not limited to twice per quarter

Physical Requirements :

Significant amount of time standing; occasional walking, sitting, crouching, stooping, climbing, and reaching

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

This role frequently communicates with others, must be able to exchange accurate information in these situations

Work Environment :

This job is generally performed in a professional office environment

Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity

Exposure to minor burns, cuts, bites, or stings

Exposure to hazardous conditions, contaminants, and equipment

Exposure to high noise levels that may be distracting or uncomfortable

Frequently works at fast pace with unscheduled interruptions

Occasionally works in an enclosed vehicle or equipment

Required to perform work in cramped workspaces and / or awkward positions at times

Requires wearing common protective or safety equipment when applicable

Requires making decisions that affect other people, the financial resources, and / or the image and reputation of the organization

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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Operation Manager • Wichita Falls, TX, US