Customer Service Assistant

Description

Location : Austin, TX

Company : Unilux Brand

Job Description :

Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will act as the primary point of contact for our customers, providing exceptional service and support while addressing their inquiries and resolving issues. Your ability to communicate effectively and empathically will play a crucial role in ensuring customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and complaints with a focus on first-contact resolution.
• Provide product and service information to customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to ensure customer needs are met.
• Perform data entry tasks and maintain accurate customer records.
• Assist in managing customer accounts and tracking orders.,

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.