Service Operations Manager

Essential Functions :

Provides coordination of the Maintenance and Construction Services Divisions daily

operations through labor management development of contracts assisting with insurance

claim adjustments purchasing materials and managing subcontracted labor and services

Schedules daily work orders and contract work for Service Department team members

Acts as professional construction resource for internal and external clients

Uses foundational knowledge of internal clients (Association Real Estate Multi-family Real

Estate and Commercial Real Estate) to maintain strong internal working relationships

Performs standard supervisory functions including hiring staff tracking certifications

assigning work and training providing feedback disciplining staff developing staff

terminating staff and reviewing payroll for accuracy prior to approval.

Collaborates with the Division Head to acquire trade and sell vehicles

Holds pre-construction meetings with all contractors to establish client and Company

expectations regarding work

Audits projects for feasibility and profitability and determines appropriate project

management and / or service contracts required to complete proposed work

Provides field inspections for negotiating insurance claims and documents existing conditions

prior to larger scale projects

Organizes and facilitates snow removal and responses to client emergencies tracks snow

removal equipment inventory

Meets with potential and existing clients such as Property Managers Association Boards and

leadership to establish project needs

Meets with and develops relationships with vendors specializing in Electric Plumbing HVAC

Fire Suppression IT etc. to ensure clients goals and propertys conditions are kept in mind

throughout project completion

Documents inspects and investigates loss events build outs large repairs; gathers

information regarding paint colors generic materials existing conditions

Ensures Division is operating within budget previously approved by Leadership

Collects data for updates on outstanding issues to Managers and Owners; gathers information

on ongoing projects tracking milestones reporting anomalies and creating change orders

where appropriate

Develops project proposals with notes from field observations including aerial work

carpentry masonry drywall painting power washing labor services trash removal and

other needs

Collaborates with vendors to create or supplement proposals based on existing conditions

owner design or service necessity

Manages insurance packages for mitigation including tracking claim costs and payments

Prioritizes and organizes emergency responses; emergency mobilization of technicians to

pivot operations to client emergency events

Participates in bi-weekly work-in-progress meeting to discuss work updates including

schedules of deliverables and potential new contracts

Holds monthly meetings with Service team members to discuss in-field updates and concerns

Performs other duties as assigned within reason and relevance to the job

#IND

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1