Senior Onboarding Integration Engineer - Logis Billing & CAD

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of the United States, Belfast, Czech Republic, Denmark and Costa Rica.

Are you ready to join a team that makes a difference? At ESO, we welcome authenticity and encourage you to apply even if you don't meet every qualification. We seek passionate, innovative, and motivated individuals to help drive our mission.

About the role

The Senior Integration Engineer for Logis Billing and CAD will focus on creating effective integration solutions to support clients during the onboarding process. This position involves configuring our applications to align with client needs, collaborating with internal experts, and balancing technical, business and product considerations. The right candidate is a detail-oriented, proactive problem-solver who takes initiative and values delivering high-quality solutions.

In this role, you'll be central to onboarding Billing and Dispatch software, ensuring that our systems integrate smoothly with client infrastructures. Key responsibilities include designing and implementing integration solutions, addressing technical issues, and coordinating with clients to tailor our offerings to meet their needs.

More About you

You are passionate about technology and how it can influence the lives of both our customers and their communities. You will oversee all technical aspects of the onboarding process, from kick-off to go-live and can expect to :

• Work closely with clients to understand technical requirements and provide tailored integration solutions.
• Design, develop, and manage APIs, middleware, and custom integration setups.
• Troubleshoot and resolve any integration challenges as they arise.
• Document integration processes and client-specific configurations.
• Act as a technical resource for internal teams and the Onboarding Specialist who manages the project, providing guidance during the onboarding phase.
• Identify potential risks in the integration process and proactively address roadblocks.
• Develop new processes and recommend process improvements to ensure optimal level of customer satisfaction.
• Support data conversions as required.
• Meet or exceed productivity metrics while enhancing the customer experience.

Your Qualifications

To be successful in this role you should have :

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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