Job Description
Job Description
Salary :
External Operations Manager | Residential Construction Leadership
Based in the Des Moines metro, KRM Development is a fast-paced company that makes building homes easy! Our mission is simple : create a unique building experience that makes people happy.
As a team, we strive to embody our six core values : Accountable, Hardworking / Driven, Team Player, Positive Can-Do-Attitude, Understand the Value of Reputation and Continuously Strives for Perfection.
Weve built a reputation for crafting high-quality homes and are looking for equally high-quality team members to help carry out our mission.
What You'll Do
Leadership & Team Management (~35%)
- Lead and manage a team of ~9 direct reportsincluding Superintendents, Warranty, and Field Supportwhile holding them accountable to performance and quality standards.
- Conduct weekly 1 : 1s with direct reports and facilitate team check-ins.
- Promote a culture of accountability by reinforcing core values and tracking performance against defined metrics.
- Coach team members through regular feedback and create tailored development plans to support their career growth.
- Conduct job site visits.
- Provide real-time coaching.
- Serve as the field operations voice on the leadership team, shaping strategy and driving alignment across departments.
- Foster a team culture of shared ownership and collaboration across roles and departments.
Field Operations & Process Ownership (~30%)
Assign jobs and territories based on workload and team fit.Oversee field scheduling and calendar coordination to ensure timely communication and efficient project execution.Ensure consistent use of checklists and core processes on job sites.Design and implement process improvements that streamline field operations and reduce inefficiencies.Ensure all field processes are clearly documented, accessible, and consistently followed to support operational consistency.Lead training programs for field staff and continuously improve operational procedures.Support vendor coordination by ensuring field teams are aligned with vendor schedules, expectations, and quality standards.Champion the adoption of technology tools to improve scheduling, communication, and operational efficiency.Customer Experience & Collaboration (~20%)
Lead major customer walkthroughs and check-ins, as appropriate.Track customer feedback and proactively resolve issues to maintain a high level of satisfaction.Act as the primary liaison between field and internal operations.Establish clear, consistent communication practices between field and internal teams to ensure alignment and transparency.Diagnose and resolve workflow bottlenecks between departments to enhance cross-functional collaboration.Financial & Quality Oversight (~15%)
Monitor budget performance and take corrective action on cost overruns to maintain financial targets.Manage warranty budgets and ensure timely response to issues.Lead quality assurance efforts and introduce preventative measures to minimize recurring issues.Create a feedback-driven environment where mistakes are addressed constructively and used as learning opportunities.What You Need to Get the Job Done (Minimum Qualifications)
5+ years of experience managing direct reports.Residential construction experience preferred, but not requiredstrong desire to learn the business is essential.Proven ability to influence through leadership rather than authority.Strong verbal and written communication skills across teams and with customers.Sound decision-making and situational assessment skills.Proficiency in technology and scheduling tools; Microsoft Office experience preferred.Analytical mindset with a focus on data and scheduling accuracy.Willingness to work outside regular business hours as needed.What You'll Love About KRM
Great Company Culture.We hire by core values, which allows us to live them every day.Health BenefitsWe offer medical, dental, vision, life insurance, and long-term disability coverage.Prepare for the FutureWe offer 401(k) with a company contribution (even if you dont contribute).Our People. We hire the best people, and we think youll like them too.Generosity. We recognize hard work, and we spread the love. We reward our team regularly through our Building Bucks Program.Community Love. Our community makes it possible for us to be in business. Weve created a Give-Back Program and you get a say in how we give back!Environment. We have a fast-paced culture and strive for continuous improvement. We operate through Traction, which allows us to constantly better ourselves.Health benefits eligible after 60 days, 401k after 6 monthsWork Environment
While performing the duties of this job, the employee will be expected to work outside in all types of weather conditions; conditions include occasional extreme heat exposure due to natural climate. The noise level in each work environment will vary and could sporadically be loud.
KRM Development, LLC is an Equal-Opportunity Employer.
By submitting an application, you agree to the following : I hereby authorize KRM Development, LLC, or its authorized representatives, to conduct such inquiries as necessary to verify all information contained in my application for employment at KRM Development, LLC. Said inquiries will include verification of previous employment, education, criminal conviction record, and the procurement of a consumer credit report.
