Service Advocate : Customer & Technical Support

Service Success Advocate

Join a mission-driven team supporting individuals and therapists on a leading online therapy platform. As a Service Success Advocate, you'll be the first point of contact for users seeking help with both technical and non-technical issues. Your role will be essential in ensuring smooth experiences across live sessions, app functionality, subscription management, and privacy concerns.

Key Responsibilities :

• Provide empathetic and efficient support via email and phone (chat support may be added later).
• Handle 3550 tickets per hour, including :
• Technical Support (2530%) : Troubleshoot app / website issues, report bugs, and investigate root causes.
• Non-Technical Support (7075%) : Address questions about subscriptions, refunds, financial aid, privacy, and therapy setup.
• Collaborate with engineering and internal teams to resolve complex issues.
• Uphold high standards of empathy, professionalism, and responsiveness.

Qualifications :

Work Environment :

Why Join Us?

Be part of a compassionate team making a real difference in people's lives every day. Work in a supportive, growth-oriented environment that values empathy, innovation, and impact.

Job Type & Location :

This is a Contract position based out of El Paso, TX. Pay and Benefits The pay range for this position is $17.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully remote position.

Application Deadline :

This position is anticipated to close on Nov 12, 2025.