Property Administrator (CRE)

Property Administrator

Our Property Administrators ensure that our tenants and vendors have a great experience and feel supported, heard, and responded to as part of the Intersection family and on behalf of the property owners. Our Property Administrator (PA) is the first point of contact for Intersection's commercial tenants and vendors, fielding incoming communications via phone, text and email and Angus, responding or routing to the appropriate person. PAs coordinate all work orders and manage communication between tenants, Intersection, and vendors, ensuring that work is completed thoroughly and on time.

The maintenance and hygiene of all digital files and information databases in Asana, One Drive, SyncedTool, Yardi and others is part of the day-to-day responsibility for a PA. PAs also assist the REM and REM with reports, letters and other communication for clients, tenants, and vendors.

Responsibilities

Tenant Management

• Maintain excellent communication and build relationships with team members, tenants, and vendors in order to :
• Receive excellent annual Tenant / Owner Survey results
• Lower turnover and achieve higher renewal rates
• Fix problems before they arise, exceeding tenant and owner expectations
• Maintain or exceed Intersection property standards

Angus / Work Orders

COIs

Vendor Management

Purchase Orders

Other

File & Database Hygiene

Communication Standards Requirements

Administration