Talent.com
Senior Amazon Director
Senior Amazon DirectorDreamHire.com • CA, US
Senior Amazon Director

Senior Amazon Director

DreamHire.com • CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.

KPIs

  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including :
  • Onboarding calls with clients.
  • Strategy sessions.
  • Internal team onboarding calls.
  • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.

    • Daily Responsibilities

  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to :
  • Monitor design team workload and current projects.
  • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
  • Ensure timely task completion and consistent progress.
  • Track milestone progress with the brand manager.
  • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.

    • Requirements

  • Preferred 3+ years of Amazon Seller Central experience or equivalent knowledge. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., Helium10).
  • 2+ years of agency experience, with a focus on dynamic client needs.
  • At least 2 years in a management role, with team leadership, hiring, and performance management experience.
  • Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities.
  • Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software).
  • Strong project management skills and enthusiasm for eCommerce.
  • Client-focused with experience conducting calls and account management to grow Amazon sales.

    • Benefits

  • Yearly bonuses based on performance.
  • Health benefits (medical, dental, and vision) after 90 days.
  • Seven paid company holidays.
    • serp_jobs.job_alerts.create_a_job

    Senior Director • CA, US

    Job_description.internal_linking.related_jobs
    Local CDL Class A Driver - United Interstate Group, LLC

    Local CDL Class A Driver - United Interstate Group, LLC

    Amazon Freight Partner • Reedley, CA
    serp_jobs.job_card.full_time
    Class A CDL Drivers for Amazon Freight Partner (Home Daily).United Interstate Group, LLC is hiring full-time, motivated Class A CDL drivers with a clean driving record for its Amazon Freight Partne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Finance

    Director of Finance

    Jobot • Visalia, CA, US
    serp_jobs.job_card.full_time
    We are a large healthcare related organization with deep roots in the Central Valley.We are seeking a Director of Finance to drive the our accounting and finance department.This Jobot Job is hosted...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    PT serving as Clinic Director at Sierra Pacific Orthopedic Center

    PT serving as Clinic Director at Sierra Pacific Orthopedic Center

    Physicians Rehab Solution • Visalia, CA, US
    serp_jobs.job_card.full_time
    The Sierra Pacific Orthopedic Center ("SPOC") Physical Therapy Department located in Fresno, CA and coming soon to Visalia, CA. Orthopedics Physicians in the valley for the past 22 years, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director

    Senior Director

    HealthcareSource Services • calfironaa, Massachusetts, United States, 54356
    serp_jobs.job_card.full_time
    The senior manager online presence will be responsible for keeping content and format at the leading edge of the field.To accomplish this, the senior manager will keep up to date on developments in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Tulare, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Verizon • Visalia, CA, United States
    serp_jobs.job_card.full_time +1
    A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Family Medicine

    Family Medicine

    CompHealth • Visalia, California, US
    serp_jobs.job_card.full_time
    Family Medicine physician employment in California : CompHealth services are always free to you.Let us do the heavy lifting and handle the headache of credentialing, travel, housing, and so much mo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Regional CDL Class A Driver - Innovative Trucing LLC

    Regional CDL Class A Driver - Innovative Trucing LLC

    Amazon Freight Partner • Orange Cove, CA
    serp_jobs.job_card.full_time
    Class A CDL Drivers for Amazon Freight Partner (Home every other day).Four days on and four days off.Innovative Trucking is hiring full-time, motivated Class A CDL Over the Road (OTR) drivers with ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Manager, Planning & Development

    Senior Manager, Planning & Development

    Metrolink • California, CA, US
    serp_jobs.job_card.full_time
    SUMMARY The Southern California Regional Rail Authority, the operator of the METROLINK Regional Passenger Rail System, is seeking a Senior Manager, Planning & Development.This role provides leaders...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Visalia, California, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of AI Infrastructure

    Director of AI Infrastructure

    Openkyber • CA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesof...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Director, Portfolio Management (Salesforce, MuleSoft, Tableau)

    Director, Portfolio Management (Salesforce, MuleSoft, Tableau)

    Aroha Technologies • CA, US
    serp_jobs.job_card.full_time +1
    Role : Director, Portfolio Management (Salesforce, MuleSoft, Tableau) Location : USA Employment Type : Permanent (Full-Time) Domain / Industry : Salesforce Cloud Year of Experience : 10+ Years Overview : ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Shaver Lake, California, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote SaaS Software Data Reviewer - AI Trainer ($30-$37 per hour)

    Remote SaaS Software Data Reviewer - AI Trainer ($30-$37 per hour)

    Mercor • Tulare, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Role Overview • •Mercor is looking for freelance contributors who are able to analyze the output of various B2B SAAS systems, ranging from Slack messages to Linear tickets to Salesforce entries.This ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Field VP Strategic Accounts, Health Systems

    Field VP Strategic Accounts, Health Systems

    MCKESSON • CA, United States
    serp_jobs.job_card.full_time
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Finance (non-profit)

    Director of Finance (non-profit)

    Jobot • Visalia, CA, US
    serp_jobs.job_card.full_time
    Competitive health benefits and 401(k)!.This Jobot Job is hosted by : Jennifer Whitworth.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary : $95,000 -...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    Mercury Hampton • California, California, USA
    serp_jobs.job_card.permanent
    Weeks 401k Plan Health Dental.I am working with a leading distributor of high-quality products for the construction industry. As an Operations Manager you will work across 6 sites and hold respon...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL-A Flatbed Lease Purchase Driver - $1.25 to $2.00 per mile in Visalia, CA

    CDL-A Flatbed Lease Purchase Driver - $1.25 to $2.00 per mile in Visalia, CA

    AllTruckJobs • Visalia, CA, US
    serp_jobs.job_card.full_time
    CALL TO SPEAK WITH A SEATING SPECIALIST TODAY! .Come experience the many reasons why Western Express is the best place to live those dreams! This. Western Express is now offering a wide variety of n...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted