Resident Engineer

Akkodis is seeking a – “ Resident Engineer ” for a Contract position with a client located Seattle, WA (Hybrid).

Pay Range : $80-$90 / hr. (The rate / salary may be negotiable based on experience, education, geographic location, and other factors.).

Summary :

We are seeking a Resident Engineer to join our CX organization to support a major WEB customer in the Seattle Area. You will be providing on-site consultation, technical leadership, and direction, for the customer as well as the Cisco Teams supporting high-visibility issues on Nexus 9000, SW defects found in pre-production testing, as well as critical impacting issues found in the customer's production network. Additionally, you will support IOS-XE, NX-OS / NEXUS 3000 & 9000 working closely with our Operations Managers, Code Developers / BU primes, and Network Consulting Engineers, to ensure a quick turnaround on very complex issues. You will also provide leadership, direction, and oversight for High Touch Engineers, partnering with them to provide timely resolution to P1 and P2 service request, maintaining close relationships with the Customer Network Operations Engineers as well as the “network owners” establishing yourself as a trusted partner.

In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader.

Additional responsibilities of the role :

Who You'll Work With ; As mentioned above, you will work very closely with Service Delivery Managers, Sales Engineers, Software Validation teams, High Touch Operations Managers and SW Developers & Engineers as well as the Service Delivery Executive (SDE) aligned to this WEB customer engagement. This is a customer facing role in the purist sense, you will establish and maintain close relationships and earn the customer’s trust.

Who You Are; First and foremost, you enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an ongoing basis. You also possess an in-depth knowledge of VXLAN, QoS, EVPN, Streaming Telemetry, as well as SONiC OS. You also work independently, receiving minimal direction, with no instruction on routine work and general instruction on new assignments. The ideal candidate demonstrates proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with perseverance and a compassionate view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. The business impact of this role is major, it is key to our customer’s view of Cisco, maintaining and strengthening our trusted partner status.

Minimum Qualifications :

• Typically requires BS in a technical field (CS / EE preferred) or equivalent plus 10-15 years related experience.
• Deep knowledge of Data Center infrastructure systems, network environments.
• Ability to analyze, consult on large hyperscale networks.
• Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
• Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction.
• Detailed working knowledge of most of the following : IOS-XR, Open AI packet flow and infrastructure requirements, MSFT SONiC. Also, BGP, ISIS, MPLS, Segment Routing, and NEXUS 3000 & 9000

Certifications and desired skills :

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :