Telecommunications Engineer

Job Description :

Voice Data Communication Engineer

Complete Description :

• As part of the Client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading Client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex AudioVideo conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
• Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
• Monitoring and maintaining of Client Voice Network and reporting issues to Telecom ISP / Cloud Hosting Vendor using remedy Portal ticketing system.
• Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
• Managing Helpdesk Tickets of Telecom related issues using Zendesk.
• Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
• Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
• Maintain Voice network cabling closets and cable location inventory.
• Perform technology refreshes, mobile devices iOS update in accordance with Client AirWatch policy
• Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
• Performs all duties in accordance with Client policies and procedures
• Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets
• Participate in the development of the documentation of Telecom infrastructure and practices by providing written and / or verbal communications to effectively maintain a resource of standard practices.
• Participate in meetings as required and directed to insure clear communication within IT Operations.
• Install and move assets as required according to Client IT Operation processes.

Responsibilities :

Qualifications :

Education : Bachelor's degree in IT or related field or equivalent experience

Skills Matrix

Flexible work from home options available.

Compensation : $40.00 - $45.00 per hour

About Us

AHU Technologies INC is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.