Courier - PRN / Nights - Medical Center

Courier Job at Houston Methodist

At Houston Methodist, the Courier position is responsible for the transportation of medications, laboratory specimens, medical records, patient belongings, and other miscellaneous items. This position is also responsible for accurately sorting, organizing, and transporting specimens and medications between various pharmacy / laboratory locations, nursing units, and physician offices. The Courier position performs deliveries accurately and efficiently within the allotted time standards and ensures deliveries are made throughout the Houston Methodist complex on a 24-hour basis. This position must be able to communicate appropriately and work closely with other staff and co-workers.

People Essential Functions :

• Communicates clearly, professionally, positively, and effectively with patients, nurses, physicians, visitors, and coworkers in a courteous, friendly, and helpful manner.
• Utilizes professional phone etiquette.
• Communicates with co-workers regarding specimen and medication delivery / pick-up issues.
• Promotes a positive image of the department and hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines.
• Uses appropriate communication to maintain confidentiality of the patient information at all times as required by HIPAA.
• Makes appropriate customer service decisions with problem-solving, setting / communicating trip delays, canceling, and recalling assignments.
• Provides contributions towards the improvement of department scores for turnover / retention / employee engagement.

Service Essential Functions :

Quality / Safety Essential Functions :

Finance Essential Functions :

Growth / Innovation Essential Functions :

Education : High School diploma or equivalent education preferred.

Work Experience : One year of customer service experience preferred.

Licenses and Certifications - Required : N / A

Knowledge, Skills, and Abilities :

Supplemental Requirements :

Work Attire : Uniform Yes; Scrubs No; Business professional No; Other (department approved) No

On-call : No

Travel : May require travel within the Houston Metropolitan area No; May require travel outside Houston Metropolitan area No

Company Profile : Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations : Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world. Houston Methodist is an Equal Opportunity Employer.