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CCaaS Shift Lead - Afternoon Shift

CCaaS Shift Lead - Afternoon Shift

NetVision Resources, IncWoodlawn, MD, US
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Position Description :

  • Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.
  • Provide guidance and assistance to Tier 1 and Tier 2 resources as needed.

Provide a daily summary (reports through the ServiceNow ITSM) to the custom...

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Lead Afternoon Shift • Woodlawn, MD, US