Human Service Specialist / Mentor

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title : Human Service Specialist / Mentor

Department : Operations / CareerHub

Reports To : Program Manager, ODEP Employment Transition Model (ETM) Program

Classification : Non-Exempt - Full Time

Location : Bridgeport, CT

Salary : $47,250- $54,600

SUMMARY

The Human Service Specialist / Mentor plays a critical role in supporting the ODEP Employment Transition Model (ETM) Program by working directly with participants and employers to ensure successful program engagement and transition to employment. This position acts as a mentor, advocate, and service guide, assisting participants in overcoming barriers to program completion and employment.

The Human Service Specialist / Mentor will provide hands-on support by gathering required documentation, coordinating participant enrollment, delivering structured interventions, and ensuring that participants have access to resources, training, and supportive services. This individual will also serve as a key liaison between participants, employers, and the program manager, contributing to strategic planning and overall program success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following :

Participant Engagement and Support

• Build trusting relationships with participants and their families, serving as a consistent point of support throughout the program.
• Assist participants in gathering required documents for program enrollment and ongoing compliance.
• Conduct initial intake sessions and create individualized plans to address barriers to employment and program completion.
• Provide mentoring and structured guidance to participants through one-on-one sessions, group activities, and outreach efforts.
• Support participants in identifying career pathways and connecting with training, internships, and employment opportunities.

Program Coordination and Case Management

Employer Engagement and Workforce Connection

Administrative and Reporting Responsibilities

QUALIFICATIONS

Background or strong interest in the human services career path with experience working with youth, individuals with disabilities, or disadvantaged populations.

Knowledge of workforce development programs and supportive services.

Strong interpersonal, mentoring, and advocacy skills.

Ability to maintain professional boundaries while building rapport with participants.

Excellent communication and organizational skills.

Experience with case management or structured interventions is preferred.

Reliable and empathetic, with a commitment to helping participants overcome barriers to success.

EDUCATION AND / OR EXPERIENCE

High School Diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred. Minimum of two (2) years of experience in human services, workforce programs, or related fields preferred.

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint). Comfortable using online forms, email, databases, and virtual meeting platforms such as Zoom.

Position Requirements

Full-Time / Part-Time

Full-Time

Travel Requirements

Exempt / Non-Exempt

Non-Exempt

Location

WorkPlace - 1000 Lafayette

About the Organization

This position is currently accepting applications.