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Returns Technician

Returns Technician

Arrow ElectronicsPhoenix, AZ, US
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Returns Technician

Arrow Electronics is currently seeking a dedicated and team-oriented Returns Technician to join our team. In this role you will be expected to demonstrate excellence in key areas, including quality, precision, collaboration, and reliability.

What You'll Be Doing :

  • Respond to and process RMA requests, including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately.
  • Monitors repair parts pool for customer engagements; customer contact for RMA's warranty programs, etc.
  • Investigates / researches for root cause and processes defective and nonconforming product.
  • Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product.

What We Are Looking For :

  • 2 - 5 years of experience.
  • Acquires basic skills to perform routine tasks.
  • Work is prescribed and completed with little autonomy.
  • Has no discretion to vary from established procedures.
  • Works with either close supervision or under clearly defined procedures.

    • What's In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

  • Medical, Dental, Vision Insurance.
  • 401k, With Matching Contributions.
  • Paid Time Off (including sick, holiday, vacation, etc.).
  • Health Savings Account (HSA) / Health Reimbursement Account (HRA) Options.
  • Growth Opportunities.
  • Tuition Reimbursement.
  • Short-Term / Long-Term Disability Insurance.
  • Climate controlled environment with excellent break room facilities.
  • Growth Opportunities.
  • And more!

    • Work Arrangement

  • Fully Office

    • Annual Hiring Range / Hourly Rate :

    19.50

    Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

    Location : US-AZ-Phoenix, Arizona (East Sky Harbor Cir)

    Time Type : Full time

    Job Category : Supply Chain Services

    EEO Statement : Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.

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    Technician • Phoenix, AZ, US