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ASSISTANT MANAGER

ASSISTANT MANAGER

Sourthern MultifoodsRowlett, TX, US
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Restaurant Manager Position

To assist with management responsibilities and ensure efficiency and quality of all operations within the restaurant.

General Responsibilities :

  • Ensure customer satisfaction by providing quick, efficient service and quality products.
  • Provide excellence in quality, service and cleanliness.
  • Create and maintain a positive and cooperative atmosphere among employees and customers.
  • Maintain knowledge and operation of all equipment.

Positions Supervised :

Shift Leaders and Team Members when the MIC.

Requirements, Skills and Abilities :

  • High school diploma or GED preferred.
  • Must be clean, neat and well groomed.
  • Must have good interpersonal communication skills to work with customers and employees.
  • Must have basic understanding of fast food operations, production procedures and deployment procedures.
  • Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness and Hospitality guidelines.
  • Must understand basic principals of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
  • Must be able to follow verbal and written instructions.
  • Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
  • Must have good vision to observe store dynamics and to operate kitchen equipment safely.
  • Must be honest.
  • Must be assertive and aggressive, but well mannered.
  • Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
  • Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
  • Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
  • Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
  • Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.

    • Job Training :

    Normally, eight to eighteen months required to gain job knowledge. Job performed under general supervision. Position requires continuous customer and employee contacts.

    Working Conditions :

    Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

    Key Activities :

  • Assists with management of all operations within the restaurant.
  • Assists in the hiring, training, and review of employee performance.
  • Performs accounting responsibilities and prepares reports for submission to the home office.
  • Administers the ACT program.
  • Quickly prepares customers' orders according to specifications and with the highest possible quality.
  • Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
  • Prioritizes work load, always serving customers first, then maintaining dining room, then maintaining work area.
  • Operates all kitchen equipment.
  • Acknowledges and speaks to customers when possible in a friendly and courteous manner.
  • Reports any needed equipment and / or facilities repair to the Maintenance Department.
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    Assistant Manager • Rowlett, TX, US