Business Operations Lead

To reinvent an industry, you have to build the best team.

Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives, business operations (BizOps) and supports sales and services leads with planning, insights, process optimization, and project management, thereby enabling Formlabs to deliver the best customer experience in 3D printing across the globe.

As we scale, we’re looking for a high-impact, analytical, and strategic problem-solver to join our Business Operations Lead.

In this hybrid Boston-based role, you’ll drive initiatives that directly impact Formlabs’ growth, partnering closely with senior leaders across Sales, Marketing, Product and Operations teams. You'll bring analytical rigor and strategic thinking to solve high-priority business challenges, optimize revenue performance, and help shape our go-to-market strategy.

This is a high-visibility role with direct access to executive leadership—ideal for a former management consultant or top MBA graduate looking to step into a key business role and make a tangible impact.

The Job

• Drive strategic planning and execution across revenue-generating teams, identifying opportunities to accelerate growth and improve efficiency
• Partner with Sales, Marketing, Product, and Operations teams to shape our go-to-market strategy and align initiatives with company-wide goals
• Structure and lead high-impact strategic initiatives, from market segmentation and pricing strategy to customer lifecycle optimization
• Own and evolve dashboards, KPIs, and insights that inform executive decisions and track performance across customer acquisition and retention funnels
• Bring structure and clarity to ambiguous problems : Translate data into actionable recommendations through thoughtful analysis, business cases, and stakeholder alignment

What we are looking for :

Bonus Points

Why You’ll Love This Role

Our Perks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.