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Senior Experience Associate

Senior Experience Associate

Miniluxe IncPlano, TX, US
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Job Description

Job Description

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service : Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role :

MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market.

This role requires 3+ years of experience in retail, spa / salon, or hospitality. Candidates without relevant experience need not apply.

What You’ll Accomplish :

  • Supports the client experience and studio operations during each shift.
  • Provides exceptional and meaningful service to clients.
  • Quickly and efficiently resolves client issues in the moment or with timely follow up.
  • Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client / team member needs.
  • Uphold the highest standards of clean consistently throughout the day.
  • Accountable to driving retail revenue and sharing knowledge to fellow team members
  • Ensures inventory is regularly and accurately received and accounted for.
  • Supports weekly / monthly inventory counts in studio.
  • Leads training and development for new Experience Associate hires.
  • Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market.

Who You Are :

  • Excellent communication, verbal, and written skills
  • Exceptional interpersonal, planning, and organizational skills
  • Highly motivated, results-oriented, and a self-starter
  • Ability to influence, motivate, and communicate cross functionally
  • Problem solver, able to navigate operational issues with resilience
  • Ability and willingness to travel to studios within the market

    • MiniLuxe Benefits :

    MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes :

  • Competitive compensation package
  • Retail Commission
  • Comprehensive health care plan (all the good stuff : medical / dental / vision / LTD / STD and life insurance benefits)
  • Paid Time Off
  • Retirement savings account aka 401k
  • Free Services & Retail Discounts across our awesome non-toxic products
  • Flexible Schedules
  • Continued development and learning opportunities

    • Job Type : Full-time

    Job Types : Full-time, Part-time

    Pay : Up to $18.00 per hour

    Job Type : Full-time

    Pay : $16.00 - $19.00 per hour

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    Experience Associate • Plano, TX, US