CLIENT RELATIONSHIP EXECUTIVE

Job Description

Job Description

Job Summary :

The Client Relationship Executive (CRE) is an inside sales position with responsibility for retaining and growing sales opportunities within existing & new clients with the goal of meeting / exceeding individual and division sales and profit goals. The CRE builds relationships with clients over the phone, email, and video conferencing to maintain and expand sales and profitability in existing and new product categories. While predominantly and “inside” sales position, the CRE will have some limited flexibility to meet with strategic prospects or clients, in a business setting outside of the SK office, as qualified opportunities arise. The CRE will also team-sell with Sales team members to assist in winning new business opportunities when appropriate.

Essential Job Duties and Responsibilities

• Identifies customer needs and professionally offers solutions. Works to secure opportunities for additional product lines; develops proposals and presents to customers; appropriately follows-up and follows-through with clients; promptly responds to inquiries and works to close sale; updating information properly in SK CRM system.
• Responds to customer calls and requests utilizing internal office products division team to assist in resolving issues or answering questions.
• When appropriate, partner with other Sales team members to ensure a smooth transition of new clients and properly execute a warm hand-off process.
• Prepares and submits sales CRM, activity and pipeline reports on a timely basis; along with other reports as needed.
• Proactively creates and leverages marketing assets to stay in constant contact with client base to maintain “top of mind” representation of our brand and expand category awareness
• Attends sales training on new and existing product categories
• Attends regular team & 1 on 1 meetings with Sales leadership
• Actively networks within the business community; attending a minimum of (1) business networking event, monthly during normal business hours, as a brand ambassador and assists sales team with identifying business prospects as well as strengthening relationships with clients
• Ability to utilize technology to communicate en masse with hundreds of clients. Examples would include – but are not necessarily limited to : Microsoft office, CRM, professional (and approved) social media, & video conference software
• Other duties as assigned.

Educational / Experience Requirements :

Associate’s degree in business or related field with a minimum of one years’ sales experience or equivalent combination of education and experience; Bachelor’s degree preferred; experience in customer prospecting via phone / email is preferred; office products sales experience and / or industry knowledge preferred; must have valid driver’s license