Call Center Representative

Remedy StaffingHonolulu, HI, United States

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Description

Position : Full-time, Call Center Representative

Location : Honolulu

Schedule : Monday through Friday from 8 : 00 am to 5 : 00 pm

Pay : $17.00 to $18.00 per hour (depends on experience)

Candidates must be in-state to apply and be considered.

Benefits :

Pay Cards, Direct Deposit & Weekly Pay
Medical / Dental / Vision / Prescription ( Note : Requires 20+ hours per week to qualify).
Free Online Skill Classes, EAP, Discounts & many more

We are looking for customer-focused Call Center Representatives to join a dynamic team in a high-volume service environment. In this role, you will be the first point of contact for clients, providing responsive, accurate, and empathetic support across a variety of inquiries. The ideal candidate is a strong communicator, comfortable navigating multiple systems, and committed to delivering a positive customer experience-even under pressure.

Job Duties :

Respond to inbound customer calls with professionalism, addressing a range of questions or concerns

Assist with account or service inquiries, system navigation, and online access issues

Provide service directly or refer calls to the appropriate resource.

Document customer interactions accurately and escalate complex issues, as needed

Support transitions or updates to internal systems, platforms, or procedures

Maintain service quality by following established policies, workflows, and service level expectations

RemedyHIjobs

Job Requirements :

High school diploma or equivalent required

1 year call center experience and / or technical rating experience training in personal multi-lines preferred.

Strong verbal and written communication skills

Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company's commitment to being "always here to help"

Excellent listening, analytical and problem-solving skills.

Ability to multitask across systems and maintain attention to detail

Availability for overtime and occasional Saturdays, as needed

Equal Opportunity Employer

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Call Center Representative • Honolulu, HI, United States