UX Researcher

Job Description :

Preferred Qualifications

• Bachelor's degree in a related field.
• Call Center experience (Cisco)
• 2+ years of research experience in an enterprise or eCommerce environment.
• Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms.
• Experience conducting onsite and in-person research to gather user insights and feedback.
• Experience w / Jira
• Experience with Agile Methodologies

Job Summary

Identifies and executes research methods to understand customer needs, ensuring insights are grounded in best practices and social sciences. Collaborates with cross-functional teams to drive innovation through actionable user insights and supports the development of user-centric products.

Major Tasks, Responsibilities, and Key Accountabilities

Nature and Scope

Work Environment

Education and Experience

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.