Level 2 Help Desk

Job Description

Job Description

JOB DESCRIPTION

We are seeking a versatile and tech-savvy Level 2 Help Desk Technician who excels at problem-solving and is eager to engage with both front-line support and backend infrastructure. This role is ideal for someone with strong desktop support skills and a foundational understanding of servers, networking, and basic scripting. Responsibilities include providing Level 2 support for desktops, laptops, printers, and mobile devices; troubleshooting software, operating systems, and hardware across Windows and macOS environments; and assisting with user account administration, permissions, and group policies. The technician will also support basic server operations, escalate advanced tasks as needed, perform light networking duties such as IP troubleshooting and VLAN support, and use or write simple scripts (e.g., PowerShell) to automate tasks and enhance system efficiency. Additionally, the role involves contributing to documentation and collaborating with Level 3 engineers and infrastructure teams on larger IT projects.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in a Help Desk or desktop support role
• Strong troubleshooting and customer service skills
• Working knowledge of Windows Server and basic networking principles
• Familiarity with scripting (PowerShell, Bash, or similar)
• Awareness of IT best practices, including security, change management, M365 and InTune

NICE TO HAVE SKILLS AND EXPERIENCE