Collections Specialist

Collections Specialist

We are looking for a dedicated Collections Specialist in Manchester, New Hampshire. This long-term contract position offers an opportunity to contribute to our financial operations by managing collection processes and maintaining accurate records. The ideal candidate will be skilled in handling both consumer and commercial collections while ensuring compliance with company policies.

Responsibilities :

• Process correspondence, generate form letters, and prepare labels to support collections efforts.
• Review and evaluate accounts to determine the appropriate actions based on account type, balance, credit history, or collateral.
• Maintain and update collection files, ensuring all data is accurately entered into systems and reports are generated as needed.
• Respond to calls and inquiries regarding payment notices and overdue accounts with attention to detail.
• Oversee the mailing of notices, identifying and addressing any errors to ensure accurate communication.
• Explain loan statuses to customers and follow up on delinquent accounts to arrange payment solutions.
• Record and document all interactions with customers, including processing mail payments and receipts.
• Prepare necessary documentation for collection agencies and attorneys, including posting associated payments.

Requirements :